In which ugh you’re so annoying… … ….
The property management company emailed me. URGENT, the subject line says. Leak in my line. Two floors down. From my apartment ??? !!! ??? !
They offered tomorrow. What times can I do?
Any time from 10:30am to 5pm.
Okay; the plumber will arrive between 9 and 11am.
Wait, what?
I offered 10:30am to 5pm. That 6.5 hour span. You can’t just say a different time.
My tone was clear, direct, and firm. I did not say, “What the fuck is wrong with you?” I did not say, “It’s unreasonable behavior like this that makes our apartment building want to fire you… which, by the way, is our third priority for this year.”
I told them no. I offered today instead. I also said that they could send their person tomorrow before 10:30am if he’s okay waiting in the hallway.
This experience reminds me of the time they replied to my query email with a completely incomplete set of information. You know, the time I asked a very simple, reasonable question about sequencing A or B first, and their answer said, “IT IS VERY IMPORTANT TO…” and then missed the actual meat. Like the sender accidentally deleted the email right before hitting send.
Or the time they owed me two key fobs to my apartment building and told me they’d deliver them on Wednesday. But Wednesday came and went. So she promised me Monday. But Monday was a blizzard. So definitely this week. Except Friday came: no fobs. So the following Tuesday, when I called, she said, “They’re coming today”.
Sure. It happened. So I guess that’s a win.
What’s not a win?
The two week delay.
Shortly after moving in, I asked my building’s superintendent why the management company is so incompetent. He said they take kickbacks from the repair people they send out.
Dispatch from the building’s shareholder meeting: everyone hates the management company. They orchestrated the fixing of the facade. No feasibility study was done ahead of time and it ended up costing $870k, which everyone was surprised by. $70k of it was the cost of scaffolding alone as the scaffolding was up for TWO YEARS.
Someone else complained that they received a bill from the management company for $300 for a painter they sent out. “They charged me $300 for a four foot painter! He couldn’t even paint nothing because he didn’t bring no ladder and he was four feet tall!”
There were probably 2-3 other complaints, including about dead door lock batteries (leading to inability to open the package room for 6 days), poor heat (they control the computer-controlled thermostat), and egregious fees, all targeted at the management company.
It’s time to fire! 😀
Julian Wise 